Shipping policy

Thank you for shopping with us! We strive to provide a smooth and enjoyable shopping experience. Please read our shipping policy carefully to understand how we handle orders and deliveries.

1. Order Processing Time

• Processing Time: Orders are processed within 1 business day (excluding weekends and holidays) after the payment is received.
• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
• Shipping Confirmation: After your order is shipped, we will send you an email with tracking information.

2. Shipping Rates & Delivery Times

• Shipping Fees: Shipping charges are calculated at checkout based on the shipping destination, weight, and shipping method selected.
• Free Shipping: We offer free shipping on orders over $200 to USA, Canada, UK, and UAE.
• Delivery Times: Delivery times vary based on your location and the shipping method selected. Typical delivery timeframes are as follows:
• Domestic Shipping within USA and Canada: 1 to 3 business days.
• International Shipping: 7 to 15 business days.

Please note that shipping times may vary due to customs, shipping carrier delays, and unforeseen circumstances.

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email, which allows you to track the status of your shipment.
• You can also check the status of your order by logging into your account on our website.

4. Customs & Import Duties

• International Orders: For international orders, customers are responsible for any additional customs duties, taxes, or fees imposed by the destination country. Please check with your local customs office for more information.
• Customs Delays: Please note that customs processing can occasionally cause delays beyond our control.

5. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or lost items caused by incorrect or incomplete address details.

6. Damaged or Lost Items

• If your package is damaged during shipping, please contact us within 3 business days of receiving your order with photos of the damaged product and packaging.
• If your package is lost or delayed, please reach out to our customer support team at info@hamrahuae.com. We will assist in filing a claim with the shipping carrier if necessary.

9. Returns and Exchanges

For more information about returns and exchanges, please refer to our [Returns & Exchanges Policy].

10. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us:

• Email: info@hamrauae.com
• Phone: +971566333281
• Customer Support: 24/7

Thank you for shopping with us! We appreciate your business and strive to provide the best service possible.